If you want something done right, ask a nurse

Monday, August 4, 2008

A week ago, I told you the saga of my STD. First, here's the way NOT to get things fixed.

I called Bones's office and asked for him to call me back. 3 hours later he did and his answer was "I filled out the report according to my assessment of your injuries; it's not my problem if your employer decided you have to take disability."

When I talked with my manager, Pablo, he obviously didn't like this answer. He reminded me that going on disability means that the work I've done for the past month won't be able to officially count, meaning I will not get any quarterly bonus. He said I need to have Bones revise the report, and he acted skeptical that a doctor wouldn't want to fill out more paperwork. I really wanted to invite him to talk to Bones himself, but decided against it.

After that, I called the Employee Services Center nurse (the one who wrote me the letter about my STD :-) ), who assured me that this kind of mess happens all the time. If it happens all the time, that doesn't reassure me; it tells me there is a problem with the process. She advised me to go back and this time, talk to Bones's nurse--she could write up a note detailing that I'm okay to do basic office work, just no business-related travel. Then all Bones has to do is sign it.

Feeling very sneaky, I called the office back, and this time I asked to talk to the nurse. I explained the predicament to her, and feeling much less intimidated, asked if she could write up the letter, have Bones sign it and then fax it to corporate. She kindly agreed.

I haven't heard back from corporate, but it looks like my "recovery" is well underway.

UPDATE ON 8/5: I just got another note from corporate--apparently the note did NOT work. Now I have the worst of both scenarios--I am on STD until today, meaning my work for the past month didn't count AND I'm expected to be working from here on out. Of course both the doctor's office and the Employee Services Center are closed, so this will AGAIN have to wait until tomorrow.

UPDATE ON 8/6: I wrote a note to the corporate nurse, saying I have been working for the past month, so obviously I never took the STD that this letter indicates. The new end date seems completely arbitrary, since I still have a cast on my foot. Surely there's some way we can fix this on our end, rather than depend on a doctor who is uncooperative and doesn't know what to write to satisfy the small modification I need for work.

This morning I logged in to find a reply: "I have made a notation in your file indicating you have been working at home w/approval from management. Your case is closed."



Lori Ann said...

I just love doctors! Especially specialists. Hope your shortcut through the nurse works!

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